![]() ![]() I then ask about my Malti-poo and she says she will go grab her. I come home, we have the baby shower, I go back to get my dogs. When I got there Saturday ,they only had one dog marked down but not the other in the system the girl told me, but they could put them in the same suite. We cancelled Thursday because we ended up not needing to that day and confirmed with them Saturday was still on. Well NEVER AGAIN will we go back.To give a little background, We were going to try it Thursday and Saturday. We figured we would try the one right up the street from our house because it looked nice and a few years back I took a dog to get groomed there and had a good experience. Saturday we decided to try doggy daycare for the first time due to having a baby shower at our place. You can GUARANTEE we won’t be back and will make sure to spread the terrible experience we had with others considering where to board their dogs. The only thing the paw spa attempted to provide was refunding us the $15 they charged us for grinding her nails incorrectly in the first place which is nothing compared to the black eye they continue to receive by providing such poor service to not only the dogs but inability to be accountable for actions of their staff. The inability to care and plain lack of compassion the person on the phone showed, tells me no one that cares about their dog should allow this place to watch their pet. Even though, we have never experienced this in her 4+ years so it is not due to “not taking care of our dog”. At one point saying, “we don’t pay for vet bills regardless of the situation” and giving us a lecture about how we need to take better care of our dog and this won’t happen. When bringing this to the attention of the paw spa, they displayed extremely poor customer service and essentially listened to nothing we had to say by talking over us the entire time. After that we had to go to the vet which costs hundreds of dollars, not to mention the stress it put on our dog. However, during her most recent stay we paid for a nail grinding which resulted in a fracture of one of her nails. ![]() We used to be regular stay customers of the Paw Spa, our pup has stayed there since 2018. ![]()
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